Exchanges and Returns

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If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns. 

You are entitled to cancel your order within 14 days without giving any reason for doing so.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:
– visiting this page on our website:
– sending us an email: or

We will reimburse you no later than 14 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

The product should be returned to us within 14 days from the date of receipt of the shipment with a completed exchange or return form that was attached to the package. 

We do not accept COD shipments.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

The following goods cannot be returned: the supply of goods made to your specifications or clearly personalized.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.



You are responsible for the cost and risk of returning the goods to us. You should send the goods at the following address:

VOLNO Sp. z o.o.

ul. M. Jackowskiego 15/2

60-508 Poznań

 If you are located in the United States or Canada, please email us for further instructions. 



If you have any questions about our Returns and Refunds Policy, please contact us:
1. By visiting this page on our website:

2. By sending us an email:

3. By calling us: (0048) 661 19 19 08

Our Return and Refund Policy was last updated on 6 April 2022.